Tükek Holding utilizes the SAP program in order to strengthen the work processes and all operations in every aspect, increase information sharing, providing traceability and transparency for the operations in all business processes, ensuring access of all departments to common knowledge, using a common language and contributing to decision-making mechanisms. Owing to the SAP system through which all operations of every level are carried out on a single system, problems are foreseen and the necessary measures are taken on time. With this system, the effects of a decision that may be taken at any point in time on the whole of the business can be seen and the influence of a method change on the general performance of the company can be evaluated.
Implemented SAP Modules
SAP system is a main system that supports all functions, from purchasing to sales and financial affairs to human resources.
• Financial Accounting (FI)
• Cost Accounting and Control
• Personnel Management
• Personnel Development Logistics
• Materials Management
• Sales Distribution (SD)
• Production Planning (PP)
• Repairs and Maintenance (PM)
• Quality Management (QM)
• Warehouse Management
As per the principles of Integrity, Respect, Understanding and Empathy, we ground our business approach on the benefit provided to our customers and protect the rights of our customers as we protect our own rights. We make sure our customers can trust our company and have confidence in that we fully support our products. We handle customer issues delicately and take every measure in order to avoid repetition of such issues.
In a general sense, CRM stands for interacting more efficiently with customers, understanding customers and their needs better and developing products and services as per customer needs. Maintaining a long business life with added value is possible via CRM work.
All subsidiaries of Tükek Holding have adopted the principle of management via processes. In order to enable management via processes, each main process is defined as a “Role” while “Processes” are specified under each role.
Communication Platform hosts four main elements. The first of these is Action Systematics. The actions between persons are not carried out verbally and performed via the platform instead, which enables us to record the results and make complete supervisor evaluations.
While an action is formed, the roles and processes with which the action is related are specified and thus, the work that is done for the processes is recorded as well, which ensures minimum data loss while carrying out evaluations.
The second main element is the strategic management schedule that is designed in accordance with the 5-dimensional capital structure. Tükek Holding and all its subsidiaries track their aims and the variations in their key success factors via the strategic management schedule. Thus, identification of operations that are carried out incompletely or incorrectly becomes easier and interventions can be made in a shorter time when possible. All key success factors that are in this Management Cockpit which is designed according to the 5-Dimensional Capital structure are tracked and transferred to levels as low as individuals.
The third main element is Meeting Systematics. All meetings carried out in Tükek Holding are recorded on the communication platform. The decisions and actions that are taken during a meeting are linked with Action Systematics and it is ensured for persons to be notified as soon as possible. In addition, prevention of the loss of records makes it possible to form a guide for the future.
The fourth main element is the Project Management System. Tükek Holding is an organization that is managed via strategies and objectives. Business plans are generated for specified strategies. Tükek Holding and its subsidiaries track and carry out each business plan on a project basis. A well planned project leads to success and enables for Tükek Holding and its subsidiaries to reach their goals.
QDMS (Quality Document Management System) program is used for the automation of the activities required by Integrated Management Systems and standards in possession of Tükek Holding. Via the program, a substructure is formed for the documentation prescribed by Management Systems (ISO 9001:2008, OHSAS 18001, ISO 10002, etc.) and all related activities (Audits, Corrective Activities, Actions, Risk Analysis, etc.) are carried out and tracked.
QDMS System Modules Implemented By Tükek Holding
• Document Management: This is the module that enables the efficient management of preparation, revision, termination, reporting and controlled copy operations relating to Quality Management System documents in a soft environment.
• Management of Corrective and Preventive Activities and Actions: This module enables us to track and report nonconformities as required by Quality Management Systems. It involves the implementation of an electronic information flow and approval system.
• Management Review: This module enables us to review and report operations that are planned and delayed.
• Risk Analysis Module: This module enables us to analyze existing and possible dangers and plan measures to prevent these within scope of the OHSAS 18001 Quality Management System.
• Audit: This is the module with which internal audits, which are prescribed by Quality Management Systems, are planned and improvement actions are tracked. .
With the eBA Work Flow Application that is implemented by Tükek Holding, the performance of processes in improved in the electronic approval system via the standardization and automation work processes. It is ensured for corporate resources to be used efficiently by lowering process costs.
With eBA, critical processes are taken under control. Temporal critical processes are automatically tracked by the system and the necessary actions are taken promptly. eBA enables for many work processes at the areas of logistics, production, finance, planning and administration to be carried onto and managed at an electronic environment.
In internal eBA implementations, internal correspondence, human resources (personnel demands, leaves, travels, medical visits, shifts, work hours, job notification, job evaluation), administrative affairs, work and environment safety and other processes (team, knowledge acquisition, project, IT) are managed on the electronic approval systematics.